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590 Farrington Hwy ste 524 106, Kapolei, HI 96707, USA

Frequently Asked Questions

Have questions about our towing services? Find quick answers in our FAQ section below!

What kind of on-road assistance can I expect from your towing servicemen?

Our reliable towing professionals provide a large number of towing services in the category of on-road emergency assistance. If a customer finds herself out of gas, she can depend on our experts to provide gas services to refill the car’s tank. And if another patron needs help with his deflated tires, our hard-working towing providers have all the materials needed to replace the tire or to re-inflate it if the tire can be saved.

Does it cost more to get towed on a weekend or a holiday?

No. Not at Hawaii Towing Company Inc. We actually prefer the lighter weekend traffic because we can finish your tow quicker.

Can you tow motorcycles?

Yes, we carry all needed equipment necessary to tow motorcycles without damage. Take a look at our Towing Methods page.

Is towing rough on my car?

No. Quite the opposite. Since your car is lifted by it’s tires, it is riding on your own suspension. And the tow truck’s suspension absorbs most of the bump

My car is all-wheel-drive; does it require a flatbed tow truck?

No. Conventional tow trucks are capable of lifting all wheels off the ground.

Can my car be towed with the drive wheels on the ground with an automatic transmission?

Probably, Most manufactures say yes, for a limited speed and distance.

How do I know if I need a flatbed?

If your car is 4-wheel drive, all-wheel drive, or have a flat tire opposite of drive axle (example: You have a front flat on a rear wheel drive car) you will need a flatbed. If you have excessive damage due to an accident, or you have a rear wheel drive car on the highway. A car with ground effects may need a flatbed as well. We recommend a flatbed for “exotic, antique and project cars”, and any car that has been modified from the manufacturers original production may need special handling with special straps to secure it to the flatbed.

Do I have to be with the vehicle to get a tow?

No, you do not need to be with the vehicle to get a tow as long as you leave the keys with the car and let us know how you are paying. (Example: You are paying by check but are unable to meet the driver, our dispatchers would calculate the mileage and should be able to give you the price therefore you may leave the check in the vehicle along with the keys, common places keys are left are: under the floor mat, above the visor, in the gas flap, in the ignition, on the tire.) You just need to let our dispatchers know where you will be leaving the key.

CONTACT INFO

590 Farrington Hwy Ste 524-106 Kapolei, HI 96707

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